Louise Winchester is committed to providing quality to our customers, however, there is no refund  or exchange available for fees payable in relation to training, mentoring or services connected to the https://www.louisewinchester.com/ website. All fees are payable for the programme are outlined specific to the Client within the (digital) decree contract.  Once both parties have signed the agreement, it is binding.

Louise Winchester as the Mentor is committed to providing all clients with a positive experience.  By ticking the terms and conditions you as the client agree that the mentor may, at its sole discretion, terminate this Agreement and limit, suspend or terminate client participation in training without a refund or forgiveness of payments if the client becomes disruptive or in violation of the terms.

If the Client decides to withdraw from training, no refunds or exchanges will be issued and any outstanding balance owing on the programme fee is due within 7 days of exit.

FORCE MAJEURE

In the event that any cause beyond the reasonable control of either Party, including without limitation acts of God, war curtailment or interruption of transformation facilities, threats or acts of terrorism, State Department travel advisory, labour strike or civil disturbance, make it inadvisable, illegal, or impossible, either because of unreasonable increased costs or risk of injury, for either Party to perform its obligations under this Agreement, the affected Party's performance shall be extended without liability for the period of delay or inability to perform due to such occurrence.

DISPUTE RESOLUTION

If a dispute is not resolved first by good-faith negotiation between the Parties to this Agreement, every controversy or dispute to this Agreement will be submitted to the Australian Centre for International Commercial Arbitration (ACICA). The arbitration shall occur within ninety (90) days from the date of the initial arbitration demand and shall take place in New South Wales, Australia.  The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the ninety (90) day period.

The written decision of the arbitrators (which will provide for the payment of costs, including solicitor’s fees) will be absolutely binding and conclusive and not subject to judicial review and may be entered and enforced I any court or proper jurisdiction, either as a judgement of law or decree in equity, as circumstances may indicate.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state of New South Wales, Australia, regardless of the conflict of laws principles thereof.